By Mo Daviau
This past fall, the bookstore in Portland, Oregon, where I work didn’t hire any new staff. We usually hire new folks in the fall for the holiday rush, but this year, we didn’t. Maybe that has something to do with the economy, or maybe it’s because people like working at the bookstore and don’t want to leave. Last year, when we had three brand-new booksellers (who are still with us) to train, I put my dormant improvisational comedy skills to use by pretending to be a badly behaved customer, so that our new hires could learn how to handle less-than-optimal interactions:Read More »
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